Delivery Information

As proud winners of the Queen's Award for Enterprise in International Trade category, we certainly ship all over the world - every single country to be specific. Shipping costs will apply, and will be added at checkout. We recently added improved shipping experience by offering fast and very secure FREE WORLDWIDE TRACKED delivery for any order above £25 (25 GBP, British Pound Sterling). 

It depends on where you are. Orders processed from the United Kingdom will take 1-5 business days to arrive. Orders with delivery address in Europe usually take 5-10 business days maximum. Orders to the rest of the world take 7-20 business days. We have improved our delivery services and now every package comes with the new and improved 2D barcoded shipping product and pre-advise customs information, which speeds the things up. 

We use the British postal operator - RoyalMail for all of our shipments. We may also use FedEx or UPS for custom or significantly larger orders. 

Your estimated delivery time is in your Shipping Confirmation email. For easier managing, we separate all deliveries into three zones - UK, Europe and Rest of the world. When you look at your Shipping confirmation email, make sure to consider your country into one of these 3 categories and therefore check the estimated waiting time for this zone. 

Please note: If you’ve placed multiple orders within a few days of each other and are being shipped to the same delivery address, your orders may be sent in one parcel. You’ll be able to see whether they’ve been shipped together if the tracking information for each of the orders you’ve placed is the same (if tracked delivery is the shipping option chosen by you). However, in most cases we process each order separately, which means that you can receive them separately. It is also possible to receive your newest order sooner than the previous ones. As the delivery date is not specific, the post may sort some of the orders faster than the others. 

If your estimated delivery time has passed and you haven’t received your order, please get in touch with our Customer Care team at hello@easyskinz.com so we can help you further. We always advise to allow a few extra days, because sometimes the local weather, strikes or any other event may cause temporary delays. 

Advise: you can follow up the recent incidents around the world and in the UK from the RoyalMail's official website to see if your country or location is somehow affected

- For the UK: HERE

- For all other countries: HERE

As opposed to many other companies, our product fits in a letter size envelope and we use normal post, which makes deliveries to a PO BOX absolutely acceptable.

For the UK only: please do not choose the "Signed For" delivery option when you're willing to use PO BOX as your delivery address, because sometimes RoyalMail mail return the mail.

We can deliver to your permanent residential address or your place of employment. As we use normal post your package can literally arrive at any address. We always advise, in case you're using a company address, to put "FAO:" before your name. This helps the mail to be passed to you by whoever is receiving the business mail. If you work for a larger company you may also add STAFF ID and the company name so to be sure that once received, the letter will be passed to you. 

Using RoyalMail in the UK and postal deliveries around the world through them allows us to offer you very competitive shipping prices. Considering that RoyalMail was established back in 1516, we really trust them completely. You may think that courier delivery would be better, but in fact postal operators around the world can reach the most remote areas in each country, our product is small and very light, so there is no point to pay courier chargers way bigger than the product itself, which will make the total price unacceptable. 

Moreover, RoyalMail has implemented new 2D barcoded system and each label now is machine-readable for automatic and more precise sorting in some countries. Your phone number and email address for example will also be implemented in the barcode and the local post may use these details to get in touch with you for smoother delivery experience. We also provide a pre-advise customs information about the content to your local post, which improves the overall delivery speeds. 

 Once processed and packed by our great team in the UK, your package will be collected by RoyalMail and will start moving throughout their network. If you are in the UK the package will arrive as any other daily delivery you usually receive by RoyalMail and yes - in most cases the package goes straight through your door letterbox. Every UK package now travels with 2D barcoded service and free online delivery confirmation. If you are ordering from abroad, RoyalMail will make sure your package is loaded on the next available flight from London. They mostly use British Airways for this occasion. Once the package reaches your country it will be handled by your local post and therefore delivered again as you usually receive letters, bank statements, bills and etc. on paper by them. If your delivery is with tracking number assigned, we would always advise you to reach your local post, to provide them with your unique tracking number and request more specific information on local level. 

It is up to the customer to provide valid address as per their local post's requirements. Some countries have very specific requirements and we simply print the address as provided by the customer. Therefore please ensure that you're providing all required information to ensure smooth and faster delivery experience.

RoyalMail has an amazing guidance - HERE

And also - HERE

That's absolutely normal. We assign the tracking number at the first step of the order's processing. We need up to 3 business days to complete your order and then RoyalMail may need a little more time, from the moment they are in physical possesion of your package, until it scans the tracking and updates the information online. 

Yes, you certainly can. It means that we will send your order directly to the recipient so you could easily order gifts for your loved ones. Make sure to provide valid billing address though, which must always match the credit/debit card you're using for payment. The billing address can be different from the shipping address.  

We always try to send all orders as soon as possible, so if you need to change your address make sure to inform us via email at hello@easyskinz.com in the following timeframe:

- For UK orders: maximum 3 hours after placing your order

- For international orders: maximum 6 hours after placing your order

We proudly produce all of our skins in the United Kingdom and we fulfil 100% of our orders from here. We have a full and complete A-to-Z operation, everything is designed, produced and shipped/processed under one roof. We're NOT a dropshipping website. :)

Our Brand and Products

We, at EasySkinz, always aim to provide you with the best possible experience. Part of the process is to develop and produce outstanding products. Therefore announced on the 23rd April 2019, EasySkinz has been honoured with a 2019 Queen’s Award for Enterprise in International Trade. This is the world's most prestigious business award, personally approved by Her Majesty Queen Elizabeth II. 

Now in their 53rd year (as of 2019), the Queen’s Awards for Enterprise are the most prestigious business awards in the UK. The awards were first established in 1965. The awards celebrate the success of exciting and innovative businesses which are leading the way with pioneering products or services, delivering impressive social mobility programmes or showing their commitment to excellent sustainable development practices.

The full press release could be found here: https://easyskinz.com/blogs/news/easyskinz-wins-the-queens-award-for-enterprise

We are located in the United Kingdom, but we ship our products all around the world - fast and efficient. As holders of the Queen's Award for Enterprise in International Trade category, we aim to consider ourselves a Global brand and we'd be happy to serve you no matter where you're located. 

EasySkinz was established back in 2014 in the United Kingdom. We have been providing you with the world's best skins ever since and we constantly improve our products and services in order to meet your highest expectations. 

EasySkinz is very popular brand on social media. We have Snapchat account, Facebook Page, Instagram account, Twitter, Pinterest, YouTube and etc. with more than 700,000+ followers in total. You can check the bottom of our website for links to our social media accounts. 

We produce all of our skins, but we don't offer custom skins as of yet, due to the fact that our machines produce large quantities at once. This may change at any one time, so make sure to refer to the information provided at our website. 

We ship all orders from our own warehouse in the United Kingdom to any part of the world. 

All of our skins are unique and proudly designed and 100% produced by our team in the United Kingdom.

We are certainly NOT a dropshipping website. We produce our own products and we ship them to you from the United Kingdom. We don't rely on somebody else and we're both a manufacturer and direct-to-consumer seller. 

Great news! You have got one of our amazing skins and now it's time to apply it to complete the look. We have prepared dedicated Install Videos to ease this process and to help you achieve the best possible results. We may not have videos for all devices, but you can use any other video, because the process of installation is always the same.

A few important steps that can't be missed are:

1. Use a hair dryer all-around your device to soften the edges and all curved parts.Don't worry - this will not cause any damage to your device. 

2. Prior application make sure to clean your device to perfection to avoid any dust or dirt to be left behind, because this may case some bumps and bubbles. 

3. Watch one or more of our install videos here: http://esinstall.video/

If you've got one of our screen protectors with your skin, make sure to install it before the skin. The newer devices come with edge-to-edge screens, therefore we no longer have skins for the front part of the phone, which means you can simply apply your screen protector on the front and the skin on the rest of your device. If you are using an older phone, as such as iPhone 8 and earlier models, you will receive front skin as well. In this case you will have to apply the screen protector first and then our front skin over it. The screen protector will always be a little smaller than the front skin, therefore make sure to heat the edges with a hair dryer when you complete the application of both to ensure seamless results.  

Order Issues

We aim to dispatch all orders as soon as possible - in up to 3 business days maximum. If you place your order on Friday afternoon for example, it may stays unfulfilled by Monday. If there's a national holiday, as such as, but not limited to - Bank Holidays, Christmas, New Year and etc. please do allow a few more days, because we and the post may be closed. After big sale events as such as Black Friday and Boxing Day we receive more orders than usual, which may cause delays in order's processing for a few days. 

We're really quick in processing your order, which means that sometimes we may not be able to change it. No matter what, please write to us as soon as possible, but not later than 6 hours from the moment you've placed your order at hello@easyskinz.com 

We will always ensure sorting out any issues with faulty items straight away.

As soon as you discover a fault, please contact us via email at hello@easyskinz.com and include the following information to speed the things up:

1. Your 6 digit order number

2. Description of the fault

3. Picture of the fault 

We will always ensure sorting this out straight away. If one of the items you received isn't what you ordered, please send us an email at hello@easyskinz.com with the following information:

1. Your 6 digit order number

2. Picture of the item/s received and the full content of your delivery

3. The name of the item you wanted to receive initially

We are really quick in processing your order and therefore sometimes might be too late to cancel it straight away. This has nothing to do with returns and relates only to cancellations before receiving your item. However, we will try our best. Make sure to send us an email with Subject line "URGENT - CANCEL MY ORDER" at hello@easyskinz.com no later than 30 minutes after the moment you've placed it. It may take some time to get back to you and you may still receive order updates in the meantime, until we respond, so please, ignore them. 

We want you to love our products and we're sad to hear that you're even considering a return. But of course, we offer extended 31 days returns. For more details, please read through our complete Refund Policy - HERE

We would advise you to send us  an email at hello@easyskinz.com because more than 45% of people return an item for a problem that it's easy to be resolved. Give us a chance to explain more and to try helping you out. 

Please, do not send anything back until we respond to your email, which will also containts instructions for you to follow. 

That's absolutely possible! Simply mark the order as a "gift" from the special selection in our Cart's section (this helps us ensure that no price will be disclosed), fill out the shipping address of the person you're sending to, but ensure that the billing address is the same as the one associated with the card you're using for payment. The order will be shipped out to the Shipping Address, not the Billing Address. We're not able to provide gift boxes, but we will ensure that the recipient won't see any receipts or details - they will be provided to you via email (your Order's Confirmation and Shipping's Confirmation emails).

Please, carefully check the following possible scenarios:

1. We may have included a special notice that one or more of the ordered products are missing and will be send separately without any additional shipping charges. This happens when we couldn't produce the item on time, or we were facing some extraordinary issues with it. 

2. If you have ordered 2 or more skins in order to reduce the amount of plastic we use, we may have put them in one plastic bag - open the bag with the skin and check inside. It might not be very comfortable, but this is one of the things we do to lessen our impact on the environment. 

3. We made a mistake and really missed to send out one of your items: we're extremely sorry if that's the case, but please make sure to email us as soon as possible at hello@easyskinz.com and we will resolve this straight away. 

This is the last thing we want to hear and we're sorry if we've missed helping you out on time. All you have to do is to send us an email at hello@easyskinz.com and we will resolve any issue you might have and will support you entirely until you're fully satisfied. 

Payments, Gift Vouchers, Promotions

We pride ourselves in offering the widest possible payment options for your convenience. And we will never charge you any payment fees. Here are some of them:

- All major debit and credit cards, including American Express

- PayPal

- Amazon Pay

- Skrill (this system offers complex local payment options depending on your country. If you are from the Netherlands for example and prefer to use iDeal, select Skrill during checkout and iDeal should be provided as an option)

- Coins, as such as Bitcoin and Litecoin

- Apple Pay (make sure you are visiting our website from Safari browser)

- Google Pay (also known as GPay. It's advised to use Chrome browser to make this payment even faster)

Unfortunately, as we are based in the United Kingdom, COD is not supported. But Skrill, one of the payment platforms we're supporting, provides local payment options. Make sure to select Skrill during checkout and see what cash options, if any, are available for your country. 

We usually charge your account at the moment of your order, however it may take up to 3-5 business days until you see the actual transaction in your bank statement. 

Our main currency is GBP - British Pound Sterling (£). And all prices are listed in GBP unless you have chosen another currency. We're happy to be offering support for 10 currencies in total, which means that you can pay in any of these 10 currencies. In order to change the currency from GBP to another one, please follow the steps below:

- For mobile users: Click on the icon that opens our main menu (top left). Scroll down to the bottom and you will see "Currency GBP", click on it and select the currency you wish to use.

- For desktop users: next to the search bar (on the right) you will see a Currency menu with GBP currency selected by default. You can select this menu and therefore choose one of the other supported currencies. 

You can pay in one of the following currencies:

GBP - British Pound Sterling

AUD - Australian Dollar

CAD - Canadian Dollar

DKK - Danish Krone

EUR - Euro

HKD - Hong Kong Dollar

JPY - Japanese Yen

NZD - New Zealand Dollar

SGD - Singapore Dollar

USD - United States Dollar

If your currency is not listed you can certainly still place your order without any problems. We recommend using GBP in this case and pay as normal. Then your bank or payment provider will exchange the amount from GBP to your local currency automatically, depending on the your account's currency.

Example: you are visiting our website from India, you choose your products, complete your shopping and go to checkout. Select any of the payment methods and pay with your credit or debit card, PayPal and etc. from India. If you order's total was £10, then 943 INR will be deducted from your account (approximately as of the exchange rate valid on 01.01.2020). Your bank will always use the daily rates, therefore sometimes you may be charged less or more in your local currency. We always advise you to use Google Search to check the current exchange rates between GBP and your local currency. 

You can see the "Buy with Apple Pay" option when you're visiting our website from a Mac device, iPad or iPhone only on Safari browser. If you're currently logged in via Facebook/Instagram browser, Chrome or any other, make sure to visit our website from Safari and you will see the option. When paying with Apple Pay, make sure that your shipping address is up-to-date, because this way of payment is faster and sometimes it's possible to select the wrong address, which may cause issues with your order arriving on time. 

This is very convenient and easy way to pay for your order. If you have saved your card in your Google Account you can select Google Pay option during checkout, or even in cart's section and to complete your order using the details from your Google Account. As this payment method offers faster and shortneed  checkout experience, please ensure that the shipping address is up-to-date to avoid any delays or issues with your order. 

We're extremely happy to offer you Amazon Pay payment method without any extra charges. When selecting Amazon Pay during checkout, you will be asked to log-in with your Amazon account and you will see all stored cards and addresses from your Amazon account. Select the correct address and check it at least twice to ensure it's up-to-date and then select the payment card you prefer to use. When you place your order with Amazon Pay you will be fully covered by Amazon's A-to-Z protection, even though you're placing an order at our website and not the Amazon directly. All orders paid with Amazon Pay will be dispatched by us as normal and they will not be fulfilled by Amazon. 

Of course you can. This is one of our most popular payment methods which gives you flexibility and also adds protection to your order. We will never refuse support or help if you have an issue, so no matter what payment method you've used, make sure to get in touch with us directly at hello@easyskinz.com

If your payment was declined then we haven't charged you and your order was not placed. It is important to place your order again. Possible reasons for this issue and how to solve them:

1. A temporary issue with your bank's systems. It happens sometimes, so placing your order again should resolve the issue;

2. Wrong billing address - the billing address must always be the same as the one specified in the bank that issued your card (or PayPal account etc.). You can use different shipping address, but the billing address must always be accurate, otherwise your payment might be cancelled by the payment provider;

3. For EU and UK customers: your bank might be supporting the new strong customer authentication, which means that every time you place an order online you will be sent a SMS message with unique code. If that's the case and the system requires from you to provide this code during payment, make sure it is entirely correct, otherwise your payment might be declined;

4. Your card does not allow international payments for some reason: speak with your bank and ask them if your card can be used on international websites for online payments, or simply use PayPal instead, which should solve the issue in most cases. 

Sales tax is charged in the USA, but we are based in the United Kingdom so if you're buying from the United States you won't be charged any sales tax. For the UK and EU customers we charge VAT, but it is already included in the final price and will not be charged separately. 

Our website is designed to serve consumers, but If you are a business customer, VAT registered in European country different than the United Kingdom, you can email us at hello@easyskinz.com and once we validate your VAT number you will be entitled to a VAT refund, if any was charged, and your order will therefore be treated as VAT exempted. This is only valid if you're buying from another European country. If you are within the UK - regardless business or consumer, the price includes VAT charged at 20% and you can claim it using your email receipt. We can't provide any legal or tax advise, so please always ask your accountant and if you need any information from our side to complete your tax records, make sure to let us know via email at hello@easyskinz.com

It is very easy as with any other online retailer.

Step 1: Select your product and open the product's page

Step 2: Click "Add to basket" to place the item you want to buy in your Shopping Cart

Step 3: Once you've finished shopping, click on the bag icon to view all items in your cart. When ready select "Checkout" to continue.

Step 4: Complete your information and provide accurate details, address, phone etc. 

Step 5: Click on the "Continue to Shipping" button and select your preferable shipping method available for you.

Step 6: Click on the "Continue to payment" and select your preferable payment method. 

Step 7: Click on the "Pay Now" when ready to complete your order. This is also the step when you need to confirm the billing address - if it is not the same as the shipping address, make sure to select "Use different billing address" to complete this section. The billing address must always be the same, as the one held by your bank for this payment card in particular to ensure fast and successful payment. 

If you using mobile version of our website: discount code should be applied during Checkout (the step, following the Cart). At the top of the page just before to start filling out your details and under our logo, you need to click on the "Show order summary". An expandable section will appears and you can apply you discount code in the special "Gift card or discount code" field, followed by confirmation by clicking on the "Arrow" icon next to it. 

For desktop users: when you are ready with your shopping and continue to Checkout from the Cart section you will find your Order Summary on the right. There you will also see the dedicated field, called "Gift card or discount code". Write your code there and then confirm by pressing "Apply" button next to it. 

Discount codes are great and we know how much you love them. However, we may offer them from time to time on different occasions, as for example if you subscribe to our newsletter, or if you have placed an order with us and you got your loyalty discount code. These may change at any one time, so make sure to explore our website for possible current promos. Please, also remember that discount codes in most cases can't be used in conjunction with any other offer, so your code might not be accepted, if for example we have another seasonal sale at the current moment, as such "Black Friday" that gives you greater discounts. 

If we issued a refund, you should have received an email confirmation already. From this moment, please do allow 3 to 5 business days until your bank credit bank the refunded by us amount. If you returned your order and still haven't received a refund confirmation's email, it means that we may still haven't got your return. Once we receive your return, we usually need 1-3 days to process it and to arrange the refund for it. If we need to ask you something in regards to your return, we will make sure to get in touch with you via email. Please, refer to our Refund Policy which explains how to prepare your return. It is essential to include your order number and details, otherwise we may not recognise who is sending the order back. When possible, always use a tracked delivery for your return, or request a free proof of posting from the post office upon sending your order back to us. 

Partnerships & Wholesale

We would love to hear more about your channel and to discuss possible collaboration. We receive many requests and we can't accept all of them, but please simply follow these steps:

1. Make sure to check if we support the device you plan to use for your review.

2. Send us an email at hello@easyskinz.com with the details below.

- Link to your YouTube/Instagram channel/account

- How have you heard about EasySkinz?

- The device's model which you plan to use for your review

Our team will get back to you shortly if we approve your request. 

EasySkinz is the world's only manufacturer of skins for electronic devices honoured with the Queen's Award for Enterprise - the most prestigious Royal recognition any business could ever get. Proven in years we've been providing our customers with outstanding service and the products of the highest possible quality since 2014. We produce and design all of our skins in the United Kingdom, but EasySkinz is a popular brand all around the world nowadays. 

We would be happy to hear your story and to offer you options to become an authorised reseller of  our products. You will be selling products from an already established brand, which guarantees success. Many people from all around the world would be pleased to have a local retailer who sells the original EasySkinz products.

We would expect and be happy to receive more information about you, your business, location and your plans. 

You can get in touch with us at hello@easyskinz.com

Country-Specific Delivery & Address Details

We deliver your package with RoyalMail 24, RoyalMail 48 or RoyalMail 1st Class SignedFor depending on the chosen by you option during checkout. We always need from 1 to 3 business days to process and dispatch your order, which means that you need to add this to the RoyalMail's average delivery time below. Even if we mark the order as "Shipped" it may still require processing during the mentioned time frame.

- RoyalMail 24: aims to deliver in 1 to 3 business days

- RoyalMail 48: aims to deliver in 2 to 5 business days

- RoyalMail 1st Class SignedFor: aims to deliver in 1 to 3 business days. Signature required upon delivery. If you're not present, RoyalMail will leave a "Something For You" card with instructions how to arrange new delivery date or collection

A business day is any day between Monday and Friday only, excluding all national holidays, Saturday and Sunday. 

Improved and more reliable service:

From the beginning of 2020 all of our deliveries within the UK regardless of the service will be travelling with the new 2D barcodes, which means that a Delivery Confirmation ID will be assigned to any package and the same will be updated as tracking number in your order. You can use the assigned code to see your delivery confirmation on RoyalMail's website. The postman will scan your package and GPS details will be recorded to the 2D barcode, which means that if your package is missing, but at the same time is showing "delivered" we can request from RoyalMail an access to the exact geo-location of the moment when the particular package was updated as "delivered" and therefore confirm whether the address of the delivery was the correct one. 

Important: The online delivery confirmations and the tracking numbers assigned to RoyalMail 1st Class SignedFor packages do not show the full movement of your order. They only show update upon successful or attempted delivery. If there are no updates online, this is absolutely normal and your package is still moving through RoyalMail's network. 

How to address my order correctly? 

It is essential to provide accurate and complete address which ensures faster sorting and therefore smoother delivery experience. For example always write the full street name, not only the house number and the postcode. In either way your package will arrive, but with house number and postcode the package will be handled for manual sorting which will delay your overall delivery with up to 2 days. 

- For residential addresses: house number and street name, or street name, building number and flat number.

- For flatshare, house share & flat share accommodations: make sure to write your room's ID or number if applicable to avoid anybody else opening your mail by mistake.

- For business addresses: company name's section during checkout must be completed and exact Unit number to be mentioned. 

- For student accomodations: make sure to mention the name of the accomodation in "Company" field, then the full address and your room or flat number (this is mandatory) 

- For forwarding addresses in the UK (as such as Aramex): some people use forwarding addresses in the United Kingdom to shop from abroad, which is great option to improve the delivery and to have an access to British based brands. If you're using a forwarding address, make sure to select the RoyalMail 1st Class SignedFor service, because of these companies require a full tracking number assigned in order to allow you to follow your incoming mail online. It is also mandatory to add your unique ID (provided to you by the forwarding company) within the address to ensure that the company will assign the package to your account. 

We would always advise you to check the official's RoyalMail address database to see how your address appears exactly: HERE

Important links to use:

- Tracking and Online Delivery Confirmation: HERE

- Arrange a redelivery if you have got "Something For You" card from RoyalMail: HERE

You can now pay for all products at EasySkinz in USD currency by following this link - HERE

For our US deliveries we use RoyalMail in the United Kingdom and then USPS in the United States. Your package will arrive as normal small or large letter where you usually receive your bills, statements and letters on paper with USPS. Make sure to provide accurate address to ensure smoother delivery experience. 

We deliver your package with RoyalMail International Priority service (standard delivery) or RoyalMail International TRACKED service,  depending on the chosen by you option during checkout. We always need from 1 to 3 business days to process and dispatch your order, which means that you need to add this to the average delivery times below. Even if we mark the order as "Shipped" it may still require processing during the mentioned time frame.

International Priority (the Standard delivery): normal letter delivery straight to your mailbox or letterbox, aims to deliver in 7 to 14 business days. As this is normal service many factors may delay your package - the weather, wrong sorting by USPS, delayed flights, holidays, busy periods, so please do always allow up to 21 business days, just in case. 

International TRACKED (the Standard delivery with a tracking number): you can either pay for this service during checkout, or receive it for FREE if you spend £25 (GBP) at our website. Please, consider that if you shop in US dollars you need to check how much in $ you should spend to reach the £25 threshold. This service provides full tracking from start to end, it is usually handled with priority by the post and achieves faster delivery speed. It aims to deliver in 5 to 10 business days, but yet again many factors may delay these speeds, so please do always allow more time. 

Improved US deliveries from 2020: we are happy to announce that starting from 2020 all of our deliveries to the USA will be travelling with a 2D barcode and a UPU compliant S10 barcode. These barcodes allow us to do a few things: to provide an electronic pre-advice data for easier and slicker and most importantly: automated customs clearance. The barcodes also contain details as such as your address and postcode (for automated sorting on local level), your phone and email address (if USPS decides they may use these to fix issues with your delivery, or to send you a text messages or email notifications from time to time). In most cases they won't do it, if it's not necessary, but it's good to have this an option. 

Customs Duties and Taxes: you're responsible for these, but you will not have to worry when shopping from EasySkinz. Good news: the current US threshold is $800 so there is a very slight chance to spend above $800 here at once. And this means no customs clearance, speedy delivery and nothing to pay extra upon delivery. 

How to address my order correctly? 

It is essential to provide full and accurate address for smoother delivery experience. If, for example, you're ordering to a residential address, please make sure to write the house number, or if you live in an apartment, make sure to write "Apt. #" or "Apartment" before your apartment number. If you're ordering to a PO BOX, make sure to write "PO BOX" before its number. And in case you're ordering for a business address, please ensure completing the "Company" field during checkout with the exact business name. 

- For those who are using forwarding company in the US (as such as those in Doral or Miami, FL): ensure to either pay for tracked delivery, or spend above £25 (GBP) to receive FREE tracked delivery. With our Standard delivery you may have issues managing your package, because the lack of tracking makes it impossible to use their online mail management service. We won't be able to provide replacement if you have used forwarding company address in the US with our Standard shipping option.  

Important links for orders travelling with a TRACKED delivery (make sure you have your tracking number on side before to proceed):

- Tracking within the UK: HERE

- Tracking once the package reaches the USA: HERE

We would always advise you to check the official's USPS address database to see how your address appears exactly: HERE

You can now pay for all products at EasySkinz in EUR currency by following this link - HERE

Good news - your country is in the list of the fastest delivery destinations in Europe. We deliver your package with RoyalMail International Priority service or RoyalMail International TRACKED service, depending on the chosen by you option during checkout. We always need from 1 to 3 business days to process and dispatch your order, which means that you need to add this to the RoyalMail's average delivery time below. Even if we mark the order as "Shipped" it may still require processing during the mentioned time frame.

International Priority (the Standard delivery): normal letter delivery straight to your mailbox or letterbox, aims to deliver in 3 to 10 business days. As this is normal service many factors may delay your package - the weather, wrong sorting by the local post, delayed flights, holidays, busy periods, so please do always allow up to 15 business days, just in case.

International TRACKED (the Standard delivery with a tracking number): you can either pay for this service during checkout, or receive it for FREE if you spend £25 (GBP) at our website. Please, consider that if you shop in Euro currency you need to check how much in € you should spend to reach the £25 threshold. This service provides full tracking from start to end, it is usually handled with priority by the post and achieves faster delivery speed. It aims to deliver in 3 to 4 business days, but yet again many factors may delay these speeds, so please do always allow more time. 

Improved EU deliveries from 2020: we are happy to announce that starting from 2020 all of our deliveries to Europe will be travelling with a 2D barcode and a UPU compliant S10 barcode. These barcodes allow us to do a few things: to provide an electronic pre-advice data. The barcodes also contain details as such as your address and postcode (for automated sorting on local level), your phone and email address (if your local post decides they may use these to fix issues with your delivery, or to send you a text messages or email notifications from time to time). In most cases they won't do it, if it's not necessary, but it's good to have this an option. 

Customs Duties and Taxes: we are based in the United Kingdom, therefore NO CUSTOMS FEES will be charged or CUSTOMS CLERANCE required, regardless the amount of your order. If this changed due to Brexit which is less likely, we will announce it here. 

How to address my order correctly? 

It is essential to provide full and accurate address for smoother delivery experience. If, for example, you're ordering to a residential address, please make sure to write the house number, or if you live in an apartment, make sure to write "Apt. #" or "Apartment" before your apartment number. If you're ordering to a PO BOX, make sure to write "PO BOX" before its number. And in case you're ordering for a business address, please ensure completing the "Company" field during checkout with the exact business name. 

For customers in Germany:

Germany has strict rules about receiving mail, which, if ignored, may result in your mail being returned to you with no attempt at delivery. When addressing mail to Germany, always:

1. Use the new five-digit postcode (using an old four-digit postcode will cause delay)

2. Put the house number after the street name

For customers in France:

The addressee’s surname must be in CAPITAL letters. (make sure to write your last name in CAPITAL letters during checkout, because this is strict requirement in France). 

For customers in Ireland:

In 2015 a seven digit postcode system was developed for Ireland and should be used in all addresses, other than those for PO Boxes. All mail for Ireland should now be addressed with a postcode. 

Important links for orders travelling with a TRACKED delivery (make sure you have your tracking number on side before to proceed):

- Tracking an item at RoyalMail's website: HERE

For more details, please always use the website of your national post. 

- Ireland: An Post

- France: La Poste

- Germany: Deutsche Post

- Spain: Correos

- The Netherlands: PostNL

- Switzerland: Swiss Post

- Belgium: BPost

- Sweden: Postnord

- Austria: Österreichische Post

- Luxembourg: Post Luxembourg

You can now pay for all products at EasySkinz in EUR currency by following this link - HERE

We deliver your package with RoyalMail International Priority service or RoyalMail International TRACKED service, depending on the chosen by you option during checkout. We always need from 1 to 3 business days to process and dispatch your order, which means that you need to add this to the RoyalMail's average delivery time below. Even if we mark the order as "Shipped" it may still require processing during the mentioned time frame.

International Priority (the Standard delivery): normal letter delivery straight to your mailbox or letterbox, aims to deliver in 5 to 10 business days. As this is normal service many factors may delay your package - the weather, wrong sorting by the local post, delayed flights, holidays, busy periods, so please do always allow up to 15 business days, just in case.

International TRACKED or International TRACKED & SIGNED (the Standard delivery with a tracking number and depending on what service your country supports): you can either pay for this service during checkout, or receive it for FREE if you spend £25 (GBP) at our website. Please, consider that if you shop in Euro currency you need to check how much in € you should spend to reach the £25 threshold. This service provides full tracking from start to end, it is usually handled with priority by the post and achieves faster delivery speed. It aims to deliver in 5 to 8 business days, but yet again many factors may delay these speeds, so please do always allow more time. 

Important

For customers from Bulgaria and Romania - please allow more time, because the local postal operators are processing all deliveries slower. 

Improved EU deliveries from 2020: we are happy to announce that starting from 2020 all of our deliveries to Europe will be travelling with a 2D barcode and a UPU compliant S10 barcode. These barcodes allow us to do a few things: to provide an electronic pre-advice data. The barcodes also contain details as such as your address and postcode (for automated sorting on local level), your phone and email address (if your local post decides they may use these to fix issues with your delivery, or to send you a text messages or email notifications from time to time). In most cases they won't do it, if it's not necessary, but it's good to have this an option. 

Customs Duties and Taxes: we are based in the United Kingdom, therefore NO CUSTOMS FEES will be charged or CUSTOMS CLEARANCE required, regardless the amount of your order. If this changed due to Brexit which is less likely, we will announce it here. 

How to address my order correctly? 

It is essential to provide full and accurate address for smoother delivery experience. If, for example, you're ordering to a residential address, please make sure to write the house number, or if you live in an apartment, make sure to write "Apt. #" or "Apartment" before your apartment number. If you're ordering to a PO BOX, make sure to write "PO BOX" before its number. And in case you're ordering for a business address, please ensure completing the "Company" field during checkout with the exact business name. 

Important links for orders travelling with a TRACKED delivery (make sure you have your tracking number on side before to proceed):

- Tracking an item at RoyalMail's website: HERE

For more details, please always use the website of your national post. 

- Bulgaria: BGPOST and Interlogistica for tracked deliveries

- Croatia: Hrvatska pošta

- Cyprus: Cyprus Post

- Czech Republic: Česká pošta

- Denmark: Postnord

- Estonia: Omniva

- Finland: Posti

- Greece: Elta

- Hungary: Magyar Posta

- Iceland: Íslandspóstur

- Italy: PosteItaliane

- Latvia: Latvijas Pasts

- Liechtenstein: 

Liechtensteinische Post

- Lithuania: Lietuvos paštas

- Malta: MaltaPost

- Norway: Posten Norge

- Poland: Poczta Polska

- Portugal: CTT

- Romania: Poșta Română

- Slovakia: Slovenská pošta

- Slovenia: Post of Slovenia

Customer support

We aim to respond in 24 hours in business days

Send us an email!

hello@easyskinz.com